Auburn Auto Repair

My overall experience at Fuller was positive. Mike and everyone in the collision office were always very pleasant and helpful. The repair was set up within a reasonable amount of time and rental was ready when I arrived. We were very pleased with the quality of work completed.The only issue I had in the whole process was communication of progress on the job. I called on day 3 and was told 'it looks like the vehicle is pretty much ready for delivery' I asked if it had been sent to automotive yet to have the AC problem diagnosed and was told "we can't do that til all the body work is complete," I was then told he would look into it and have someone get back to me by the end of the day. I received no call. On day 4 I left a voicemail midday hoping for an update. At 3:00 I received a call from the tech working on the AC I authorized service and he said he would get it in and completed so could be returned to the body shop that day for delivery. I heard nothing so I called at 5:30 only to be told they needed to return the vehicle to body shop but couldn't do that til morning because they are closed. At this point I requested that he have the body shop contact me as early as possible as we had a function midday. When we stopped by at 10:30 on day 5 we were told we never heard from them because there was a problem with the initial repair and they were waiting for a part. Why couldn't this have been communicated to me on day 3 when I made the original call? I'm glad they were thorough and made sure the job was done right but feel that communication could have been better. I wasted 1 1/2 days thinking I was going to get a call that the car was ready.Again, the quality of work was excellent and the vehicle looks great!

Always a pleasure doing business with the Fuller team. They advised me on what needed to be done for a repair and then followed through in a timely manner.

Always have been able to count on Fuller's! Thank you for always going above and beyond!

As always, you folks were not only efficient and competent, but also friendly. Thanks for remaining so consistent in your service!

Dropped the vehicle off without an appointment and needed to have the car back before 3:00 PM. The team diagnosed the problem, performed the repair and had the car done by noon. Work was done professionally and at a reasonable price.

I went to Fullers to get my brakes fixed and to have them do the 50,000 mile tune up. They did the job quickly and the less costly than the estimate I received from the dealer. Great job guys.

This service was for an inspection sticker. Early Saturday morning, no waiting. Took my car right in and was done in no time at all.

I love you guys! As a senior woman, Lungdren Honda was cheating me everytime I went in for an oil change. In fact, all the solo women in the waiting room were having $600 of useless work done. Now, I always know exactly what is happening and why. When I went in last week to have a flat replaced, I got a new tire for 50% off because Fuller has insurance to replace any tires sold by them in the 1st, 2nd and 3rd year.All you single women out there, go to Fuller!

quick state inspection. No hassels.